General Terms:

VIA TONIC gladly accepts returns and exchanges with reason:

·         For up to 7 days after the date of purchase 

·         Returns can be due to damaged/faulty item only

·         Proof of damaged/faulty item is mandatory

·         Returns that do not meet our policy* will not be accepted

*Items returned in non-saleable condition such as:

·         Unsealed

·         Swatched/Used (with exception of damaged or faulty items)

·         Relabelled

·         Refiled

·         Pierced

·         Partially missing items/threshold based GWPs/Exclusive Sets

·         For damaged or faulty items: Products must contain at least three quarters of their full in order to receive a refund/exchange in case of a damaged or defective products.

·         We must receive a proof of the damage or fault. Please contact our customer service for more information.

·         We do not refund original shipping fees or shipping costs for returned products.

To ensure a timely refund or exchange, please contact our customer service with the following information: client name, account name, original invoice number, item number, item name, quantity, date of purchase, and reason for return. 

Returns and Exchanges

For damaged or defective products:

1.     You may return a damaged or defective product in accordance with the guidelines in this Returns section. To facilitate the return of the product or products, please contact our Customer Support Team on Whats+

2.     0App at (+971) 56 688 5382 or email us at Info@via-tonic.com

3.     Products must contain at least three quarters of their full in order to receive a refund/exchange in case of a damaged or defective products.

4.     You will be optioned to have an exchange product or refund the amount.

5.      Within seven (7) working days of your receipt, all products must be returned to us.

6.     Items that sustain damage due to typical usage and deterioration are not deemed defective or damaged.

7.     We will offer to repair defective items whenever practicable. The acceptance of returns that are damaged or contaminated is possible.

8.     Credit will be issued in the original form of payment for returns, or exchange product will be shipped within our regular business schedule.

9.     Exchanged items due to damage or defect will be shipped at no extra charge to the customer.

10.  We do not refund original shipping fees or shipping costs for returned products.  We will notify you via email, phone, or fax once your return or exchange has been processed.

For all inquiries pertaining to the refund policy, please contact our Customer Support Team and a representative will be pleased to aid you.

Cancellation

1. We can issue refunds once a payment has been confirmed and you wish to cancel the order if no shipping has been done. Once shipping has been processed, we do not refund original shipping fees or shipping costs.

1. Product must reach us to initiate the refund of cancellation 
2. Please note that it may take your financial institution approximately 7-14 business days to reflect this transaction.

Reimbursement

We will credit you with the return amount as quickly as possible after accepting your return/refund clause. Please note that it may take your financial institution approximately 7-14 business days to reflect this transaction.

Conditioning/Shipping Rates 

The delivery process will be handled by DHL.

We offer free shipping on local orders that exceed 500 AED.
Delivery within the UAE will occur within three to four business days. 

We use DHL services for local and international deliveries.

We offer free shipping on international orders that exceed 1000 AED with standard shipping option for the several countries.

International deliveries will occur within five to six business days. 

VIA TONIC will make every effort to provide fast and accurate service.  Feel free to contact us if you have any questions or comments.